Privacy notice

CouC is a South African website that connects people who need property compliance certificates with the contractors who issue them. For any question about your information, or to ask what we hold about you, email stephan@couc.co.za.

Your details

Your name, email address and phone number; whether you are a Seller, a Property Practitioner or a Conveyancer; and your agency or firm name and branch where that applies.

Details you give us about other people

The registered owners of the property (the sellers), the purchasers, the person who will give access to the property, and the conveyancing firm and secretary. For each of these: names, phone numbers and email addresses; and where a seller or purchaser is a company, closed corporation or trust, the entity name, its registration number and the representative's name.

The property

The street address, suburb, unit and complex, erf number and building size, plus anything you tell us in the comments field.

For one purpose only: so the contractor you choose can contact you, attend the property, carry out the inspection and issue the certificate - and so that the certificate reaches the conveyancer who needs it to lodge the transfer.

We do not use any of it for marketing. We do not sell it, and we do not share it with anyone beyond the people listed below.

The contractor you choose on the form; the CouC administrator; and the conveyancer named on the form, once a certificate has been issued.

Where your request needs certificates from more than one trade - an electrician cannot issue a gas certificate, and vice versa - you choose a contractor for each, and each of them receives your details. Each one is told only about the certificates they are registered for. The form shows you exactly who is doing what before you submit.

CouC never handles the money for the inspection work. You pay the contractor directly - that payment moves between you and them, not through this site, so we never see your banking or card details for it.

By submitting the form you confirm that you may share those details for this purpose, and that you will tell the people concerned that their details were given to CouC and to the contractor chosen, for the compliance certificate.

Anyone whose details appear on a request can email stephan@couc.co.za to ask what is held about them, to correct it, or to ask for it to be deleted.

Everything above is about people who request an inspection. If you apply on our registration page, we also collect information about you and your business.

What we collect from you

Your business name and company registration number; the contact person's name, phone number and the email address booking requests should go to; the province and towns you cover; and, for each certificate type you offer, your registration number, its expiry date and a copy of the registration certificate itself.

Proof that the business exists

We also ask for one document proving the business is real: a CIPC registration document for a company or closed corporation, or - if you trade as a sole proprietor - a copy of your ID document. An ID copy is sensitive, so it is worth being plain about it: it is used only to check that the business applying is yours, it is stored in private storage that no public link reaches, and only the CouC administrator can open it - through a link that expires within a minute. It is never shown to customers, never included in any email, and never given to anyone else.

Why we need it

Only a registered contractor may lawfully issue a compliance certificate, and customers rely on us having checked. A trade registration proves someone may issue a certificate; it does not prove whose business is trading under that name. Both checks together are the whole basis on which a customer trusts a listing.

How long we keep it

While you are listed, and for 5 years afterwards, so we can show why a contractor was approved if that is ever questioned. If your application is rejected we keep it for one year, then delete it. You can ask us at any time what we hold about you, or ask for it to be corrected - email the address above.

In a Supabase database hosted in Ireland (region eu-west-1). This means your information is transferred outside South Africa and stored there.

Request records are kept for 5 years after the certificate is issued, then deleted. That period is there because a property transfer may need to be reconstructed years later. Records for requests that never proceed are deleted on the same timetable.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it - email the address above. You can also complain to the Information Regulator (South Africa) if you think we have handled your information unlawfully.

This site sets no tracking or advertising cookies, and uses no analytics. Nothing here follows you around the internet.

This is version 2026-08-01. When we change it materially we publish a new version, and we record which version applied to each request.